KOR Store (“we”, “us”, “our”) is an online store specializing in retro and classic video games and other rare and/or hard-to-find Korean cultural items.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and use our Services.

Our business is based in France (Paris time zone) and operates in Euro (EUR).

We process personal data in accordance with applicable European data protection laws, including the General Data Protection Regulation (GDPR).

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1. Data Controller

The data controller responsible for your personal data is: KOR Store
Email: contact@korstore.net

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at the email above.

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2. Personal Data We Collect

We collect different types of personal data when you use our website or place an order, including:

1. Identity and contact details

   • First and last name

   • Email address

   • Billing and shipping address

   • Phone number

2. Account information

   • Login details (email and password – password stored in encrypted form)

   • Order history and wishlist

   • Communication preferences

3. Order and payment information

   • Products you purchase

   • Order number and order details

   • Payment method type (e.g. credit card, PayPal, etc.)

   • Limited payment information processed via our secure payment providers (we do not store full card numbers on our servers)

4. Technical and usage data

   • IP address

   • Browser type and version

   • Device type and operating system

   • Pages visited, time and date of visit, time spent on pages

   • Referring website or campaign (if applicable)

5. Communication data

   • Messages you send us via contact forms, email, or other channels

   • Support requests and our responses

   • Newsletter subscription status and related preferences

 

We collect this data directly from you (for example, when you place an order or create an account) and automatically through cookies and similar technologies (see section 4).

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You may be asked to tick a box indicating that you agree to receive informational and promotional emails from KOR Store.
You can withdraw your consent at any time by contacting KOR Store (using the contact details above) or by following the unsubscribe link.

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3. How We Use Your Personal Data

We use your personal data for the following purposes:

1. To provide and operate our Services

   • Process and fulfill your orders

   • Manage payments, fees, and charges

   • Deliver products to your address

   • Manage your account, wishlist, and order history

2. To communicate with you

   • Send order confirmations, shipping updates, and other transactional emails

   • Respond to your questions, requests, and support messages

   • Send service-related notices (e.g. changes to our terms or policies)

3. To improve our website and Services

   • Analyze how visitors use our site

   • Fix technical issues and improve performance

   • Develop new features and offerings

4. For marketing (where permitted)

   • Send newsletters or promotional messages about our products, offers, and news (only if you have given your consent)

   • Show you relevant content and offers based on your interests

5. To comply with legal obligations and protect our rights

   • Keep records required by tax and accounting laws

   • Prevent fraud, abuse, or illegal activities

   • Defend our legal rights and respond to legal requests

 

We process your personal data based on one or more of the following legal grounds: performance of a contract, compliance with legal obligations, our legitimate interests (such as improving our Services and preventing fraud), and your consent (for example, for certain marketing activities or optional cookies).

 

4. Cookies and Similar Technologies

We use cookies and similar technologies on our website to:

• Make the site work properly (essential cookies)

• Remember your preferences (e.g. language, items in your cart)

• Analyze traffic and usage to improve our Services

• Support marketing and advertising (where applicable)

 

What are cookies?
Cookies are small text files stored on your device when you visit a website.

They help the site recognize your device and remember certain information about your visit.

Types of cookies we may use:

1. Strictly necessary cookies
   Required for the website to function (e.g. to keep items in your cart, to log in to your account). You cannot disable these cookies via our site.

2. Performance and analytics cookies
   Help us understand how visitors use our site (e.g. which pages are visited most). We use this information to improve our website and Services.

3. Functionality cookies
   Remember your choices and preferences (e.g. language, region).

4. Advertising and social media cookies (if used)
   Help us show you relevant ads and measure the effectiveness of our campaigns. They may be set by us or by third-party partners.

 

You can manage your cookie preferences through your browser settings and via our Usercentrics cookie management banner.

Please note that blocking certain cookies may affect the functionality of the website.

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5. Payments

We use third-party payment service providers to process payments securely.

When you make a purchase:

• Your payment details are collected directly by the payment provider (for example, card number, expiry date, security code).

• We receive limited information necessary to confirm the payment (e.g. transaction ID, last digits of the card, payment status).

• We do not store your full payment card details on our servers.

 

These payment providers act as independent controllers or processors of your data.

Their own privacy policies apply to the processing of your payment data. We encourage you to review their privacy policies when you make a payment.

 

6. Order Processing and Shipping

We process orders from France and ship them from France (Paris time zone) or South Korea as described in our Terms & Conditions.

For this purpose, we use your personal data to:

• Prepare and pack your order

• Arrange shipping and delivery with postal or courier services

• Provide you with tracking information

• Handle returns, exchanges, and refunds

We may share your name, address, phone number, and email with our shipping partners so they can deliver your order and contact you if needed.

 

7. Sharing Your Personal Data

We may share your personal data with:

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1. Service providers and partners

   • Payment processors

   • Shipping and logistics providers

   • IT and hosting providers

   • Analytics and marketing tools (where applicable)

   • Customer support tools

   • These partners only receive the data they need to perform their services and are required to protect your data and use it only for the agreed purposes.

2. Authorities and legal entities

   • When required by law, regulation, or legal process

   • To protect our rights, property, or safety, or that of our customers or others

   • To prevent fraud or other illegal activities

3. Business transfers

   • In connection with a merger, acquisition, sale of assets, or similar event, your data may be transferred as part of the business assets, subject to appropriate safeguards.

 

We do not sell your personal data.

 

8. International Data Transfers

Because we source and ship rare items and may use international service providers, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA).

When we transfer personal data outside the EEA, we take appropriate measures to ensure that your data is protected, such as:

• Using countries recognized by the European Commission as providing an adequate level of data protection; or

• Using standard contractual clauses approved by the European Commission; or

• Using other appropriate safeguards as required by law.

 

You can contact us at contact@korstore.net for more information about these safeguards.

 

9. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

• For as long as you have an account with us

• For the time needed to process your orders and provide customer support

• For the period required by tax, accounting, and other legal obligations

• For the period necessary to resolve disputes and enforce our agreements

When we no longer need your personal data, we will delete it or anonymize it in a secure way.

 

10. Your Rights Under GDPR

In accordance with the applicable regulations on the protection of personal data, and under the conditions set out in those regulations, you have the following rights over your personal data:

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1. Right of access
   You can request a copy of the personal data we hold about you.

2. Right to rectification
   You can ask us to correct inaccurate or incomplete data.

3. Right to erasure (“right to be forgotten”)
   You can ask us to delete your personal data in certain situations (for example, when it is no longer needed for the purposes for which it was collected).

4. Right to restriction of processing
   You can ask us to limit how we use your data in certain cases.

5. Right to data portability
   You can request your personal data in a structured, commonly used, and machine-readable format and ask us to transfer it to another controller where technically possible.

6. Right to object
   You can object to the processing of your data based on our legitimate interests, including profiling, and to direct marketing at any time.

7. Right to withdraw consent
   When we rely on your consent (for example, for certain marketing or cookies), you can withdraw your consent at any time. This will not affect the lawfulness of processing before the withdrawal.

 

These rights, insofar as they do not conflict with the purpose of the processing, may be exercised by sending a request by email to the Data Controller whose contact details are provided above.

The Data Controller must respond within a maximum period of one month.

In addition, you also have the option of lodging a complaint with the French Data Protection Board : CNIL, either directly online or by post at: 3 Place Fontenoy – TSA 80715 – 75334 Paris Cedex 07.

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For a complete list of national data protection authorities in Europe, you can visit the official website of the European Data Protection Board: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

 

11. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

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Our site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our items to you.
Your data may be stored through Wix.com’s data storage, databases and general Wix.com applications, on secure servers protected by a firewall.
All direct payment gateways offered by Wix.com and used by our company comply with the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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For more information, please refer to Wix.com’s Terms of Use or Privacy Policy.

 

12. Children’s Privacy

Our website and Services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16.

If you believe that a child has provided us with personal data, please contact us at contact@korstore.net, and we will take steps to delete such data.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

We will post the updated version on our website and update the “Last updated” date at the top of this page.

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We encourage you to review this page regularly to stay informed about how we protect your personal data.