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Disclaimer: This English version of the General Terms and Conditions is a translation of the original French version. It is provided for convenience only. In case of discrepancy, the French version shall prevail.
PREAMBLE
These General Terms and Conditions of Sale (“GTC”) apply, without restriction or reservation, to all sales concluded by the Seller (“KOR Store”) with professional and consumer buyers (“the Customers” or “the Customer”) wishing to purchase the products offered for sale (“the Products”) by the Seller on the site korstore.net.
The Products offered for sale on the site are:
Video games, audio and video items (CDs, DVDs), books and other Korean and Japanese cultural products.
The main characteristics of the Products, in particular their specifications, illustrations and indications of dimensions, condition or capacity, are presented on the site korstore.net, which the Customer is required to read before placing an order.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are valid while stocks last, as specified at the time the order is placed.
These GTC are accessible at any time on the site korstore.net and shall prevail over any other document.
The Customer declares that they have read these GTC and accepted them by ticking the box provided for this purpose before starting the online order process on the site korstore.net.
Unless proven otherwise, the data recorded in KOR Store’s computer system constitute proof of all transactions concluded with the Customer.
The Products presented on the site korstore.net are offered for sale in France and worldwide.
ARTICLE 1 – LEGAL NOTICE
In accordance with Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website http://www.korstore.net/ are informed of the identity of the various parties involved in its creation and monitoring:
Owner: Hebbada Thomas EI (Trade name: KOR Store)
SIREN Registration N° and address: RCS Troyes 105847073, 1 rue Moufflot 10210 Vallières, FRANCE
Email: contact@korstore.net
Phone: +33(0)6.36.36.86.08
Data Protection Officer (DPO): Hebbada Thomas, contact@korstore.net
Hosting Provider: Wix Online Platform Limited, 1 Grant’s Row, Dublin 2 D02HX96, Ireland (Phone: +1 415-639-9034)
ARTICLE 2 – PRICES
The Products are supplied at the prices in force shown on the site korstore.net at the time the order is registered by KOR Store.
Prices are stated in Euros and VAT is not applicable (Article 293 B of the French General Tax Code).
For any order to a country other than mainland France, the Customer is the importer of the Product(s) concerned.
For all Products shipped outside the European Union and French overseas departments and territories, the price will automatically be calculated exclusive of tax on the invoice.
Customs duties or other local taxes, import duties or state taxes may be payable.
They shall be borne solely by the Customer and are their sole responsibility.
The prices take into account any discounts that may be granted by KOR Store on the site korstore.net.
These prices are firm and non‑revisable during their period of validity, but KOR Store reserves the right, outside the period of validity, to modify the prices at any time.
Prices do not include handling, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order. The amount requested from the Customer corresponds to the total purchase amount, including these costs.
An invoice is issued by KOR Store and given to the Customer when the ordered Products are dispatched.
ARTICLE 3 – PRODUCTS
The description of the condition of the products on the site remains subjective; it is up to the Customer to form their own opinion, or if necessary to contact KOR Store by email or telephone in order to obtain further information about a product or its condition.
A glossary concerning the condition of the Products as well as their location (regional code) can be consulted at any time via the FAQ page of korstore.net.
All photos on the site correspond to the actual products offered for sale. “You buy what you see.”
Unless otherwise stated in their descriptions, all products sold on korstore.net are 100% original and authentic, cleaned, tested and functional.
ARTICLE 4 – PRODUCTS ON DEMAND
For all its Customers, Consumers or Professionals, KOR Store provides on its website korstore.net:
– A dedicated Product Inquiry feature via a form called “Request Form”.
Through this form, it is possible to consult KOR Store about the availability and, where possible, the estimated price of one or more Korean or Japanese products that are not available for purchase on the site korstore.net and that fall within the product categories listed in the online store (Video Games, Music & Video, Books, Accessories, etc.).
KOR Store may also carry out searches for products in other categories, such as art and decoration items.
However, since this product range falls outside its main area of expertise, KOR Store reserves the right to inform the Customer, in case of doubt, that no commitment or guarantee can be given as to the authenticity of certain products.
KOR Store undertakes to carry out the most thorough searches possible, while responding as quickly as possible to any request clearly expressed through this form.
Depending on the level of rarity/availability of a product, the searches carried out by KOR Store may take from several days to several months.
If KOR Store finds a product requested by a Customer, a quote will be drawn up and sent to the Customer, together with photos of the product, for approval and payment.
Each quote will be valid for 5 days from its date of issue.
A very quick decision is strongly recommended to the Customer in order to avoid losing any opportunity to acquire a product, as most of them cannot be reserved and may become unavailable at any time, including during the validity period of a quote.
After this period and in the absence of a response from the Customer, the product may be offered to other potential Customers.
Payment of a KOR Store quote is made in accordance with the terms set out in ‘Article 8 – PAYMENT TERMS’, and delivery of on‑demand products is carried out in accordance with the terms set out in ‘Article 10.1 – DELIVERY’ of these General Terms and Conditions of Sale.
Once a quote has been accepted and paid by the Customer, the order cannot be cancelled. If the Customer wishes to return the product after receiving it, they must follow the Withdrawal Procedure provided for this purpose.
ARTICLE 5 – PRODUCT BUYBACK
KOR Store also proposes product buyback from consumer Customers, under the conditions defined below.
5.1 – Eligible products
KOR Store may offer to buy back new or used products in the following categories:
– Video games, music items (CDs, DVDs).
Used products must be in good overall condition, functional and consistent with the description provided by the Customer.
KOR Store reserves the right to refuse any product proposal that is not of interest to it.
5.2 – Conditions relating to the Customer
Any Customer requesting a product buyback declares that they are a natural person of legal age, acting on their own behalf.
They guarantee that they are the lawful owner of the product offered for sale and certify that it is neither stolen nor counterfeit nor the result of any unlawful activity.
KOR Store reserves the right to request any useful proof, in particular an identity document.
5.3 – Valuation and offer procedure
The Customer submits a buyback request via the KOR Store “Request Form”, accompanied by the most detailed and good‑quality photos possible in order to facilitate the assessment of the estimated buyback value.
On the basis of the information provided, KOR Store issues a non‑binding indicative buyback offer.
This offer is valid for 1 month and may be freely accepted or refused by the Customer.
5.4 – Product inspection
Upon receipt of the product, carefully packaged and shipped at the Customer’s expense, or after receipt in person, KOR Store carries out a conformity check.
If the product conforms to the description and photos, the offer is confirmed and the Customer is informed by email.
Otherwise, KOR Store reserves the right either:
– to propose a new adjusted offer, or
– to refuse the buyback and return the product at the Customer’s expense.
5.5 – Payment
Payment is made after inspection of authenticity and final validation of the product, by bank transfer, the details of which will have been previously provided to KOR Store by the Customer.
Unless otherwise stated, payment is made within a maximum of 5 days following receipt and inspection of the product.
5.6 – Transfer of ownership
Ownership of the product is transferred to KOR Store upon full payment of the agreed price.
From that date, the transaction is firm and final.
5.7 – Customer’s liability
The Customer is solely responsible for the information provided concerning the product.
Any false declaration may result in the cancellation of the transaction, without prejudice to possible legal action.
5.8 – Refusal to buy back
KOR Store reserves the right to refuse any product that does not meet its quality criteria or if there is any doubt as to its origin.
ARTICLE 6 – ORDERS AND CONFIRMATION
It is the Customer’s responsibility to select on the site korstore.net the Products they wish to order, according to the following procedure:
The Customer chooses one or more products, places them in their cart, then enters their contact details and pays for their order using one of the different payment methods offered. A confirmation email is sent to the Customer to confirm receipt of their order and payment, and then, within 24 to 48 hours (working days), a notification email is sent once the order has been dispatched, together with the tracking number.
Product offers are valid as long as they are visible on the site, while stocks last.
The sale will only be considered final after full payment of the order.
It is the Customer’s responsibility to check the accuracy of the order and to report any errors immediately.
Any order placed on the site korstore.net constitutes the formation of a distance contract between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to payment of a previous order.
The Customer may track the progress of their order on the site.
From receipt of the Customer’s order, the Seller reserves a period of 24 to 48 hours to process it.
In the event of a delay in dispatch, an email will be sent to the Customer to inform them of any possible impact on the initial estimated delivery time.
The Seller reserves the right not to validate an order for any reason whatsoever, in particular in the event of a supply problem or difficulty concerning the order received.
In the event of cancellation of the order, if payment has been received by the Seller, the Seller undertakes to refund the full amount within 24 hours.
ARTICLE 7 – CUSTOMER ACCOUNT
To place an order, the Customer is invited to create an account (personal space).
To do so, they must register by completing the form that will be provided at the time of ordering and undertake to provide truthful and accurate information concerning their identity and contact details, in particular their email address.
The Customer is responsible for updating the information provided. They may modify it by logging into their account.
To access their personal account and order history, the Customer must log in using the username and password they chose when registering, which are strictly personal. As such, the Customer undertakes not to disclose them. Otherwise, they will remain solely responsible for any use made of them.
The Customer may also request to unsubscribe by going to the dedicated page in their personal space or by sending an email to: contact@korstore.net. Unsubscription will take effect within a reasonable period.
In the event of non‑compliance with the general terms and conditions of sale and/or use, the site korstore.net may suspend or even close a Customer’s account after formal notice sent electronically and remaining without effect.
Any deletion of an account, for whatever reason, results in the pure and simple deletion of all the Customer’s personal information.
Any event due to force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance does not engage the Seller’s liability.
Creating an account implies acceptance of these General Terms and Conditions of Sale.
ARTICLE 8 – PAYMENT TERMS
The order amount is paid by secure payment, using the following methods:
– payment by credit card
– PayPal (payment in instalments may also be possible, according to PayPal’s conditions)
– or payment by wire transfer to the KOR Store’s bank account (details are provided to the Customer when placing the order, if this method is chosen).
The amount is payable in full by the Customer on the day the order is placed.
Payments by bank transfer must be received by KOR Store within 24 to 72 hours following receipt of the order.
Furthermore, in the event of non‑compliance with the payment conditions set out above, KOR Store reserves the right to suspend or cancel delivery of current orders placed by the Customer.
Payment data are exchanged in encrypted mode using the protocol defined by the approved payment service provider handling banking transactions carried out on the site korstore.net.
Payments made by the Customer will only be deemed final after KOR Store has actually collected the amounts due.
KOR Store is under no obligation to deliver the Products ordered by the Customer if the Customer fails to pay the full price under the conditions set out above.
ARTICLE 9 – AVAILABILITY
All Products available for purchase on korstore.net are in stock and ready to be shipped within 24 to 48 hours.
Stock inventory is updated automatically upon receipt of each order.
Depending on their type and availability, some Products available on korstore.net may be located either in France or in South Korea, as indicated precisely in each product description. The delivery terms are set out in ARTICLE 10 – DELIVERY (see below).
If a Product is no longer available, it will appear with the mention “OUT OF STOCK”, but it will still be possible, if the Customer wishes and depending on the the Product type, to contact KOR Store in order to obtain a restocking lead time and an estimated price.
In the event of partial or total unavailability of the product(s) ordered by the Customer, KOR Store will contact the Customer within 24 hours either:
– to confirm the order for the available products and proceed with a partial refund of any overpayment, or
– to cancel the transaction and proceed with a full refund of the order.
In both cases, the refund will be made within 24 hours from the time KOR Store has received payment.
ARTICLE 10 – DELIVERY
The Products ordered by the Customer will be delivered in mainland France or worldwide, according to the shipping method chosen at the time of placing the order on korstore.net or when validating a KOR Store quote.
10.1 Products sourced on Customer's demand through the Request Form:
Two shipping options are offered :
1. The product sourced and ordered on demand is shipped directly from South Korea through KOR Store's shipping partner to the Customer, within 3 to 4 days following receipt of their payment.
Shipping and packaging costs, payable by the Customer, are calculated based on the weight and volume of the Product(s) ordered, as well as the delivery method chosen by the Customer.
Three (3) delivery methods are offered below, and the Customer must choose one when finalizing the order.
– EXPRESS SERVICE : Delivery within 3 to 5 days by air (tracked)
– STANDARD SERVICE : Delivery within 7 to 15 days by air (tracked)
– ECONOMY SERVICE : Delivery within 30 to 90 days by sea (tracked)
With this option, customs duties, local taxes, import duties or state taxes may be payable when the product reaches its destination country. These shall be borne exclusively by the Customer and are the Customer’s sole responsibility.
2. The product is imported into France from South Korea by KOR Store within a maximum period of 2 to 4 weeks following receipt of Customer's payment.
Then the product is shipped to the Customer within 3 to 4 days of their arrival in France, using the shipping method chosen by the Customer when placing the order.
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This option is longer but more economical and is recommended only for Customers located within the European Union, as French customs duties and import taxes are borne by KOR Store. Customers located within the European Union will not have any additional fees to pay beyond the final sale price of the product paid in advance, which includes shipping and packaging costs.
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For Customers located outside the European Union, this option is not recommended, as shipping costs from France and the final customs duties/taxes that may be charged in the destination country, and that are payable by the Customer, can significantly increase the final cost of the Product.
10.2 Products available on korstore.net's “Online Store”:
Products are shipped from France, unless stated otherwise in the product page details.
Packaging and shipping costs, payable by the Customer, are calculated based on the weight and volume of the Product(s) ordered, as well as the delivery method chosen by the Customer.
KOR Store offers free packaging and standard La Poste Colissimo shipping for:
1. any order shipped within France with a total amount (excluding packaging and shipping cost) greater than €200;
2. any order shipped to other Europe countries with a total amount (excluding packaging and shipping cost) greater than €500.
No customs duties or import taxes are applied to products located in France and shipped to France or to another country within the European Union.
Products shipped outside the European Union may be subject to customs duties, taxes or import duties, or state taxes, which are borne by the Customer.
Two shipping methods are offered for deliveries to France and Europe:
- Mondial Relay (Only available for certain Europe countries) and La Poste Colissimo standard (French Post) .
For deliveries outside Europe, only La Poste Colissimo standard service is available.
Deliveries take place within approximately:
- 3 to 5 days for deliveries in France
- 5 to 10 days for deliveries within Europe
- 7 to 15 days for deliveries outside of Europe
to the address indicated by the Customer when placing the order on the site.
These delivery times may be delayed in the event of exceptional circumstances or causes beyond KOR Store’s control.
KOR Store may be subject to increases in transportation costs that are beyond its control and responsibility, and reserves the right to update at any time the prices of the different shipping methods available on the site.
KOR Store cannot be held responsible for delivery delays due exclusively to the Customer’s unavailability after several attempts or proposed appointments by the carrier.
Delivery is defined as the transfer to the Customer of the physical possession or control of the Product.
Unless otherwise specified or in the event of the unavailability of one or more Products, the Products ordered will be delivered in a single shipment.
If the Products ordered have not been delivered within 15 days after the indicative delivery date, for any reason other than force majeure or the Customer’s fault, the sale may be cancelled at the written request of the Customer under the conditions provided for in Articles L 216‑2, L 216‑3 and L 241‑4 of the French Consumer Code.
The sums paid by the Customer will then be refunded at the latest within 14 days following the date of termination of the contract, excluding any compensation or withholding.
Deliveries are carried out by independent carriers, to the address indicated by the Customer when placing the order and to which the carrier can easily gain access.
The Customer acknowledges that it is the carrier’s responsibility to carry out the delivery and has no recourse in warranty against KOR Store in the event of a failure to deliver the goods transported.
In the event of a specific request by the Customer concerning the packaging or transport conditions of the ordered Products, duly accepted in writing by KOR Store, the related costs will be subject to an additional specific invoice, based on a quotation previously accepted in writing by the Customer.
Where the Customer has arranged for another carrier of their choice, delivery is deemed to have been made upon the handover of the Products ordered by KOR Store to the carrier, who accepts them without reservation.
The Customer is required to check the condition of the Products delivered. The Customer has a period of 3 days from delivery to submit any claims by email, accompanied by all supporting documents (in particular photos). After this period, and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect, and no claim may be validly accepted by the Seller.
KOR Store will refund or replace (subject to availability) as soon as possible and at its own expense any Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions set out in Articles L 217-4 et seq. of the French Consumer Code and in these Terms and Conditions of Sale.
The transfer of the risks of loss and damage relating thereto will only take place when the Customer physically takes possession of the Products.
The Products therefore travel at the risk of KOR Store, except where the Customer has chosen the carrier themselves.
In such a case, the risks are transferred at the time the goods are handed over to the carrier.
ARTICLE 11 – RETURNS AND RIGHT OF WITHDRAWAL
To exercise their right of withdrawal, the Customer must inform KOR Store of their intention to withdraw either by completing and submitting the Withdrawal Form available on korstore.net, or by sending a clear statement expressing their intention to withdraw, by email, to contact@korstore.net, within a maximum period of 14 days from receipt of their order.
In accordance with Article L221‑18 of the French Consumer Code: “For contracts providing for the regular delivery of goods over a defined period, the period shall run from receipt of the first good.”
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The product(s) must be sent back within 14 days after sending the Withdrawal Form.
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The product(s) must be properly protected and packaged for shipping in order to avoid any damage during transport.
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The product(s) must be returned to KOR Store in the same condition as received and complete (including all accessories, manuals, bonus items and the original packaging), at the customer’s expense.
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Products that are returned incomplete, damaged, used, or whose original sealed packaging has been opened may be subject to a reduction in the refund amount, or may not be eligible for a full refund, depending on the loss of value of the product.
Audio or video recordings or computer software, once unsealed by the Customer (e.g. CDs, CD-ROMs, DVDs, etc.), are not eligible for the right of withdrawal in accordance with Article L221-28 of the French Consumer Code.
The exchange (subject to availability) or refund will be made within 14 days from receipt and inspection by KOR Store of the Products returned by the Customer under the conditions set out in this article.
ARTICLE 12 – GENERAL DISCLAIMER
KOR Store strives to ensure the accuracy and up-to-date nature of the information published on korstore.net.
There may sometimes be information containing typographical errors, inaccuracies or omissions relating to descriptions, prices, promotions, offers, shipping fees, delivery times and product availability.
KOR Store reserves the right to correct any error, inaccuracy or omission, and to change or update information, or even cancel orders if any information on the site is inaccurate, at any time and without prior notice (including after receiving a Customer order).
Unless otherwise stated, the prices of products available on the site korstore.net already include any applicable discounts, and all offers are limited to available stock.
Promotions are not valid retroactively on previous purchases; this also applies to promotional codes and shipping costs.
Offers cannot be combined with each other (in particular promotion, discount, promo code, coupon, etc.).
Promotions have no monetary value. The offer may not be sold, transferred or otherwise exchanged to any third party.
Returns or cancellations of all or part of a purchase will result in a refund of the amount paid by the Customer at the time of purchase.
No additional amount may be claimed by the Customer.
KOR Store reserves the right to end or modify any promotion at any time and at its sole discretion.
Other restrictions may apply. Offers apply only to countries of shipment authorized on the online store, unless otherwise stated.
ARTICLE 13 – SELLER’S LIABILITY – WARRANTIES
Products supplied by KOR Store are covered by the legal guarantee of conformity for two years from the date of delivery, it being specified that the Customer benefits from a presumption of non-conformity during the first 24 months of the guarantee for new goods and during the first 12 months for second-hand goods: for defective, damaged or faulty Products, or Products that do not correspond to the order.
The Customer also benefits from the legal guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), for a period of 2 years from the discovery of the hidden defect. In this case, the Customer may choose between cancellation of the sale or a reduction of the sale price, in accordance with Article 1644 of the French Civil Code.
Provisions relating to statutory warranties
Article L217‑4 of the French Consumer Code
“The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery. It shall also be liable for any lack of conformity resulting from the packaging, assembly instructions or installation where the latter has been made its responsibility by the contract or has been carried out under its responsibility.”
Article L217‑5 of the French Consumer Code
“The goods are in conformity with the contract:
1° If they are fit for the purpose usually expected of similar goods and, where applicable:
– if they correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
– if they have the qualities that a buyer may legitimately expect in view of public statements made by the seller, the producer or their representative, in particular in advertising or labelling;
2° Or if they have the characteristics defined by mutual agreement between the parties or are fit for any special purpose sought by the buyer, made known to the seller and accepted by the latter.”
KOR Store will refund, replace (subject to availability) or repair (where possible) any products or parts under warranty that are found to be non‑conforming or defective, provided that the non‑conformity is proven to be genuine and acknowledged by KOR Store.
Shipping costs will be refunded on the basis of the invoiced rate and return costs will be refunded upon presentation of receipts.
Refunds, replacements or repairs of Products deemed non‑conforming or defective will be made as soon as possible and at the latest within 15 days of receipt of the returned item, following the Seller’s acknowledgement of the lack of conformity or hidden defect. This refund may be made by bank transfer.
Warranties are excluded and KOR Store cannot be held liable in the following cases:
failure to comply with the legislation of the country in which the products are delivered, which it is the Customer’s responsibility to check; misuse; use for professional purposes; negligence or lack of maintenance by the Customer; normal wear and tear of the Product; accident or force majeure; as well as any malfunction, damage or defect resulting from abnormal conditions of use of the product(s), deliberate or accidental destruction, a change in the intended use of the product, failure to comply with the instructions for use and/or maintenance, or any other cause not attributable to a manufacturing or design defect.
If a product return is necessary, it must be made under the same conditions as when it was sent (complete with all accessories and instructions supplied, use of the original packaging and protective materials).
KOR Store's warranty is in any event limited to the replacement or refund of Products that are non‑conforming or affected by a defect.
ARTICLE 14 – APPLICABLE LAW IN THE EVENT OF DISPUTES
These GTC and the transactions arising from them are governed by and subject to French law.
These GTC are drawn up in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 15 – INTELLECTUAL PROPERTY
The content of the site korstore.net is the property of KOR Store and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction or representation, in whole or in part, in any form or on any medium and by any means whatsoever, as well as any copying, distribution, extraction, reuse, storage, preservation or display, whether directly or indirectly, of the photos appearing on this site is strictly prohibited without the prior express authorization of KOR Store, which may be requested in writing at the following address: contact@korstore.net.
ARTICLE 16 – PERSONAL DATA
The Customer is informed that the collection of their personal data is necessary for the sale of the Products by KOR Store, as well as for their transmission to its partners for the performance of the contract and to ensure the effectiveness of the sale and delivery of the Products.
In accordance with the provisions of French Law No. 78-17 of 6 January 1978, Customers of the korstore.net website have the right to access, modify and delete the information collected about them.
To exercise this right, or for more information on how KOR Store processes this data (type of data, purpose, recipients, etc.), please refer to the Privacy Policy.
KOR Store is committed to preserving the confidentiality of the information provided by the Customer.
ARTICLE 17 – DISPUTES
For any complaint, please send an email to KOR Store's contact address: contact@korstore.net.
In accordance with the provisions of the French Consumer Code relating to “the consumer dispute mediation process”, after contacting us and in the absence of a response that satisfies you, you have the possibility to use a consumer mediation procedure free of charge with:
CM2C, 49 Rue de Ponthieu, 75008 PARIS, Tel: +33 (0)1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
The Customers are also informed that they may also use the Online Dispute Resolution (ODR) platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes arising from purchase and sale operations concluded in application of these GTC and which have not been settled amicably between the Seller or by mediation shall be submitted to the competent courts under the conditions of ordinary law.
Last updated : July 20th 2026
General Terms & Conditions of Sale